Returns & Exchanges
At Alabaster, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully place your items in their original packaging with all tags attached to ensure they are protected during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing