Frequently Asked Questions
Everything you need to know about your Alabaster experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Alabaster ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What materials are used in Alabaster garments?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen to ensure both durability and comfort.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.